Metrolab service: a long-term relationship

Most of the equipment that Metrolab has delivered since 1985 is still operational, and not infrequently we receive twenty-year old teslameters for calibration or repair. Often this equipment has been passed down from one generation of scientist to the next; probes, manuals and accessories have been lost; and the application has completely changed.

It is clear that after twenty years, we may no longer be able to obtain replacement parts or help you debug complex system problems. Nonetheless, to the extent possible, Metrolab is committed to servicing all our clients.

Our top objective is always to help you perform your measurements.

Counselling before the sale

Our service begins as soon as you pick up the phone to call us. We want to understand your problem and your requirements, and we are delighted to guide you through our product palette and offer our advice concerning the best way to perform your measurement. Sometimes this means telling you that you don't need any of our products – and so be it.

Pricing and offers

Our prices and conditions are all on-line. However, we realize that many of our products are considered capital acquisitions, and that you need a formal, written offer for budgeting or purchasing. We are of course fully prepared to help you identify your needs and to send you such an offer the very same day.

Rentals

We are occasionally approached concerning the availability of used or rental equipment, to handle a short-term or transitory problem. As a rule, we do not resell used equipment. However, we do offer our equipment for rent, at 10% of the purchase price per month, for a minimum of one month, with an option to buy at the end of the rental period. Only standard products are offered for rent, always subject to availability. A security deposit is required. See the full list of conditions.

Installation and training

In a complicated accelerator system that is intended to operate for a decade with only periodic opportunities for service, it may be worthwhile to have us review your installation, or even to perform part of it. Or if you are introducing the Magnetic Field Camera, a complex NMR field mapping system, into your production processes, you may wish to have us train your staff. We are happy to discuss your approach to these problems, and to prepare a quote for services adapted to your situation.

Warranty and repair

Metrolab equipment is reputed for its quality and robust design. Every unit is burned in, tested and calibrated. But in spite of our best efforts, our equipment does occasionally fail. For this eventuality, Metrolab offers a two-year warranty. And of course we continue to service our equipment well after the warranty period – even after twenty years, if we can.

Our turn-around time for a repair is generally one to two weeks. After we receive your equipment, we diagnose the problem, prepare an offer, and wait for your authorization to proceed. Thus, repair prices are fixed appropriately, and you are always in full control of the cost.

Calibration

To ensure that your equipment continues to operate within specifications, it should be periodically calibrated. We suggest a calibration interval for each piece of equipment, based on our experience with that instrument; however, you make the final determination, in accordance with your own QA policy. The turn-around time and procedure is similar to repairs.

Semi-custom solutions, custom solutions and consulting

Especially for probes or probe arrays, we offer semi-custom solutions. For example, your new magnet may require a non-standard Magnetic Field Camera Probe Array, adapted for your field and geometry. We can generally produce such a probe array, based on our standard products, for a fixed design and tooling surcharge.

In other situations, customers have called upon our resources and experience to develop fully custom solutions, or to perform a feasibility study. Metrolab is eager to explore any approach that helps you perform your magnetic measurements, provided of course that they make technical and economic sense. See our OEM page for a taste of our experience in these sorts of collaborations.

Download price list and rental conditions

• Price List and Conditions
• Rental Conditions

 

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